When will I receive the tracking code?
We provide a period of up to 48 hours (2 business days) to send the tracking code. Don't forget to check your junk and spam folders, as the code may arrive in these locations.
Do all orders have a tracking code?
Yes, all orders are accompanied by a tracking code. The code will be sent to the email and WhatsApp registered during the purchase.
My product arrived with a defect, can I exchange it?
We value the quality and excellence of our products, therefore, if your product arrives with a defect, we ask that you notify us via our Chat or email, within 7 days, so that we can make the exchange.
What are the payment methods?
We accept Credit Card, Apple pay and PayPal as payment methods.
What is the delivery time?
The delivery time is 5 to 7 business days after the date of posting.
How is the refund made?
The refund will be made to the card used for the purchase.
Will my purchase be secure?
Yes, our website has a security system and is monitored 24 hours a day and certified by Norton Security and Google, in addition to your data being encrypted at 256 bits (the same used by banks). It is impossible for fraud to occur in your name because no data is stored in our system.
Why buy from you?
We are the official sales channel for the products being sold. Only through this website can you guarantee that you will receive original and quality products and are protected by our guarantee against defects or dissatisfaction with the products.
